New DPD returns portal
We hope your online order meets your expectations, however if you are dissatisfied with your order, or change your mind, you can return your order for free via a DPD Pickup shop for an exchange or refund (within 30 days from the date of dispatch). Click here to get started.
- You will be required to complete your enclosed Beard Protein returns form and the following steps; – Print your DPD label at home, place your DPD Pickup label on your box, choose your local pickup point via the DPD website or the DPD smartphone app, take your return to your local DPD Pickup shop where you will receive a receipt for your return and if you provide your mobile number to the shop, you will receive updates regarding the return of your product(s). We advise you to keep your receipt.
- If you have a faulty product, purchased in-store or experienced an allergy to one of our products, contact the Customer Service team here before making a return. We advise you do not use DPD as a returns method.
- If you are unable to use DPD for your return or if you no longer have your returns form (supplied with your online order), contact our Customer Service team within 30 days from the date of dispatch. You will need to provide your order number for Customer Service Team to email you a new printable copy.
- If you experience an issue with an item from a collection, kit or value pack and would like a refund, you will be required to return ALL items within the set for this to be processed. However, if one of the products is damaged, faulty, or incorrect, you can send us back the product for a free replacement.
Beard Protein Company accepts returns on orders within 30 days of the date of initial dispatch.
Due to the personal nature of the products we sell, we cannot replace or refund unwanted items that have been opened or where seals have been broken. When sending back a return, please ensure that you also return any associated gift with purchase or kits given with your purchase. Such gifts can be miniature products, product samples or accessories, granted when you met the qualifying spending threshold of the current offer. If the gift isn’t returned, then we reserve the right to deduct the value of the gift from your refund.
- Products must be returned in their original condition. We are unable to accept items back that have been opened or used unless the product is damaged or defective.
- We will not be able to process a refund for any return received outside the 30 day period.
- This policy is only applicable to purchases made online at www.beardprotein.com; we are unable to process returns for purchases made from any other outlet.
- Please note that you must retain proof of postage or DPD Pickup receipt for all returns.
- Your original delivery cost will not be refunded.
- Your return request will be processed within 5-7 working days of receipt.
- Once your return has been processed, an email will be sent to confirm the completion of your refund or exchange.